About

FAQ

• Where is the store based?

  Horsham, Australia

• Do you accept orders placed outside of the US?

  We sure do!

• How do I contact you about my order?

  All general question or inquiries about orders can be made by sending an email to [email protected] and I will reply as soon as I can.

• How long will it take to receive my order?

  All orders are shipped within 1-2 business days from purchasing.
  Once shipped, orders within Australia may take within week to arrive, depending on your local delivery service.
  International orders may take between 2 to 4 weeks to arrive, depending on your local delivery service.

• Is a tracking number available for my package?

  We currently do not offer tracking numbers, sorry.

• Where is Creative Rachy based?

  Australia

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.